Legal

Terms of Service

Effective 14 August 2026 · Last updated 14 August 2026

These terms are an agreement between you and Suite Static ("we", "us") covering your use of the SuiteStatic platform. By creating an account or using the service, you agree to them.

Please read sections 14 and 16. Section 14 limits what we can be held liable for. Section 16 requires most disputes to be resolved by binding individual arbitration rather than in court, and waives your right to a jury trial and to participate in a class action. You may opt out of arbitration within 30 days.

1. Who may use the service

You must be at least 18 and able to form a binding contract. If you accept these terms on behalf of a business, you confirm you have authority to bind it, and "you" means that business.

2. What the service does

SuiteStatic provides hosted commerce infrastructure for websites you already operate: a shopping cart, checkout, order management, product and inventory management, discounting, email, analytics, and carrier-rated shipping with label purchase.

We are not a payment processor, bank, money transmitter or shipping carrier. Payments are processed by Stripe, and shipping is provided by carriers through EasyPost.

3. Your account

Give accurate information and keep it current.
Keep your credentials confidential. You are responsible for activity under your account.
Tell us promptly at eriewebdesigns@gmail.com if you suspect unauthorised access.

4. Plans, fees and billing

Plan fees are billed monthly in advance at the rate shown on our pricing page when you subscribe.
Transaction fees are charged on the product subtotal of each completed order at the percentage for your plan, in addition to card processing fees charged by Stripe.
Postage is billed to the card you keep on file, at the time you buy a label. A valid card is required before a label can be purchased.
Taxes. Fees exclude taxes. You are responsible for determining, collecting and remitting any sales, use or other taxes on your own sales.
Price changes. We may change fees with at least 30 days' notice by email. Changes apply from your next billing period. Continuing to use the service after that means you accept the new fees.
Failed payments. If a charge fails we may retry it and may suspend paid features until it clears.

5. Automatic renewal and cancellation

Your subscription renews automatically. Paid plans continue each month at the then-current rate, charged to your payment method on file, until you cancel.

You can cancel at any time from your dashboard, in the same number of steps it took to subscribe. No phone call or email is required.

Cancelling stops the next renewal. Access continues to the end of the period you have paid for. We do not refund partial months. Transaction fees and postage already incurred are not refundable, and postage is not refundable once a label has been purchased, although unused labels may be voidable through the carrier.

6. Payment processing

Payments from your customers are processed by Stripe and settle into your own Stripe account. Your use of Stripe is governed by the Stripe Connected Account Agreement and Stripe's terms, which you enter into directly with Stripe. You are responsible for maintaining your Stripe account in good standing.

We take our platform fee from each transaction at the time it is processed. We do not hold your funds, and we are not responsible for Stripe's decisions about payouts, reserves, holds or account closures.

7. Your responsibilities as a merchant

Sell only goods and services you are legally permitted to sell, and describe them accurately, including price, weight and dimensions.
Publish your own privacy policy, terms and refund policy for your store, and comply with the laws that apply to your business.
Fulfil orders, provide customer service, and handle your own returns, refunds and chargebacks.
Determine, collect and remit your own taxes.
Comply with card network rules and with the requirements of Stripe and the carriers.
Obtain any consent required before sending marketing email through the service, and honour unsubscribe requests.

You are solely responsible for your store, your products and your relationship with your customers.

8. Things you may not do

Break the law, infringe anyone's rights, or sell prohibited or restricted goods, including those Stripe or the carriers prohibit.
Misrepresent what a customer is buying, or use the service to defraud anyone.
Interfere with, overload, probe or attempt to gain unauthorised access to the service or to another merchant's data.
Reverse engineer the service or use it to build a competing product.
Resell or sublicense access without our written agreement.
Send unsolicited bulk email through the service.

9. Content and intellectual property

You keep ownership of everything you upload — product information, images, copy and your customer data. You grant us a limited licence to host, process, transmit and display it solely to provide the service.

We keep ownership of the SuiteStatic platform, software, documentation and brand. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing, and nothing more.

10. Third-party services

The service depends on Stripe, EasyPost, carriers, email and hosting providers. Their availability and their own terms are outside our control, and we are not responsible for their acts, omissions, outages or pricing.

11. Availability and changes

We aim to keep the service available but do not promise any particular uptime unless we have agreed one with you separately in writing. We may modify, suspend or discontinue features. If we discontinue the service entirely, we will give reasonable notice and a way to export your data.

12. Suspension and termination

You may stop using the service and close your account at any time. We may suspend or terminate your account if you breach these terms, if your use creates legal or security risk, if payment fails and is not resolved, or if required by law. Where practical we will give notice and an opportunity to fix the problem first.

On termination your right to use the service ends. Fees already incurred remain payable. We will make your data available for export for a reasonable period unless the law requires otherwise.

13. Disclaimers

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the service will be uninterrupted, error-free or secure, or that shipping rates, delivery estimates or tax calculations will be accurate in every case. You are responsible for verifying rates and charges that matter to your business.

Some states do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

14. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, goodwill or business opportunity, even if advised such damages were possible.

Our total liability arising out of or relating to the service and these terms will not exceed the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars, whichever is greater.

Some states do not allow the limitation or exclusion of liability for incidental or consequential damages, so parts of this section may not apply to you. Nothing here limits liability that cannot be limited by law.

15. Indemnification

You agree to defend, indemnify and hold us harmless from claims, damages, liabilities and reasonable legal fees arising from your products, your store, your customer relationships, your content, your breach of these terms, or your violation of any law or third-party right.

16. Dispute resolution and arbitration

Talk to us first

Before starting a formal proceeding, email eriewebdesigns@gmail.com describing the dispute. We will try in good faith to resolve it within 60 days.

Binding arbitration

If we cannot resolve it, any dispute arising out of or relating to these terms or the service will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer or Commercial Arbitration Rules, as applicable. Arbitration will take place in Erie County, Pennsylvania, or by video or telephone at your election. Judgment on the award may be entered in any court with jurisdiction.

Class action waiver

Disputes will be brought only in an individual capacity, not as a plaintiff or class member in any class, consolidated or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies.

Your right to opt out

You may opt out of arbitration by emailing eriewebdesigns@gmail.com with the subject "Arbitration Opt-Out" within 30 days of first accepting these terms. Opting out does not affect any other part of this agreement, and we will not hold it against you.

Exceptions

Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or prevent unauthorised access.

17. Governing law

These terms are governed by the laws of the State of Pennsylvania, without regard to its conflict of laws rules. Where a claim is not subject to arbitration, the courts located in Erie County, Pennsylvania have exclusive jurisdiction, and both parties consent to that venue. If you are a consumer, this does not deprive you of the protection of mandatory laws of the state where you live.

18. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email or in the dashboard. Continuing to use the service after the effective date means you accept the revised terms. If you do not accept them, cancel before they take effect.

19. General

Entire agreement. These terms and the privacy policy are the whole agreement between us about the service.
Severability. If a provision is unenforceable, the rest stays in force.
No waiver. Not enforcing a provision is not a waiver of it.
Assignment. You may not assign these terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
Notices. We may give notice by email to your account address or by posting in the dashboard.
Survival. Sections 9, 13, 14, 15, 16, 17 and 19 survive termination.

20. Contact

Suite Static
358 W 22nd Street, Erie, PA 16502
eriewebdesigns@gmail.com